Shipping policy

Delivery ( Australian Orders)

We use Australia Post to ship orders

Regular Post is $15 and Express Post is $20 and ready orders will be sent daily Monday-Friday.

Please allow an average of 5-7 business days* to receive your orders in Australia as delivery time depends on your location with regional areas often requiring extra time.

Please note that we are not responsible for lost or stolen packages or packages that are delayed in transit. Once the parcel has been dispatched a tracking number will be sent to customers to track with Australia Post. If a customer error in the shipping address is made during the checkout process or your parcel is unclaimed? unsuccessful in delivery, we reserve the right to charge a reshipment fee.

  • business days do not include Australian Weekends and public holidays

Delivery ( International Orders)

We use Australia Post to ship our international orders, please check on the Australia Post Website if your country is on the list Australia Post is able to send parcels to.

Our Shipping services have a 10-30 days delivery time for international orders.  ( please note that shipping time varies per destination and in some case can take up to 2 months)  We will email you when your order has been dispatched with the tracking number. 

All international orders will require a signature to send, you will be required to collect your item at a local post office.

Any overseas customs or import duties charged once the order reaches its destination must be paid by the recipient of the order. Customs policies and charges vary from one country to another and we recommend that you contact your local customer office for more information.

Where charges are due this may impact the time it takes your order to reach you.

Are there any delays to customs clearance because of the coronavirus (COVID-19) pandemic?

Due to increased government regulation worldwide during the coronavirus (COVID-19) pandemic, we anticipate that there will be some delays affecting the passage of mail through customs. This depends on the local customs regulations for each impacted country, region and territory.

Other

If there are weather issues in your country at the time of transit, this can cause further delay.

Once your order has been dispatched you will receive an email with tracking details- please ensure to check your junk/spam folder

  • NOTE - PUBLIC HOLIDAYS All ready made orders placed on an Australian Public Holiday will be dispatched the following business day.